1. Acceptance of these terms
These Terms of Service (“Terms”) govern access to and use of the Glifz website and platform (the “Service”). By using the Service, or by signing an order form that references these Terms, you agree to them on behalf of yourself and the business you represent (“you” or the “Merchant”).
2. The Service
Glifz provides an AI assistant for WhatsApp, a mini storefront, a shared team inbox, automation, CRM segments and campaigns. Features may change over time as we improve the product.
Glifz hands customers to your existing checkout. Unless agreed in writing, Glifz is not a payment processor and does not hold customer payments. Demo environments may use simulated checkout data, which is always marked as demo data.
3. Accounts and team members
You are responsible for your account, for the people you invite and the roles you assign, and for keeping credentials secure. Tell us promptly at hello@glifz.com if you suspect unauthorised access.
4. WhatsApp policies and customer consent
The Service relies on the WhatsApp Business Platform. You agree to:
- comply with the WhatsApp Business and Commerce Policies and Meta’s terms;
- obtain valid opt-in before sending marketing or business-initiated messages;
- honour opt-outs and only use approved message templates for campaigns;
- only sell goods and services permitted by those policies and applicable law.
Meta may suspend or restrict WhatsApp access independently of Glifz. We are not responsible for actions taken by Meta.
5. Acceptable use
You must not use the Service to:
- send spam, unsolicited bulk messages or misleading content;
- break any law, including consumer-protection, privacy and advertising laws;
- infringe others’ intellectual property or privacy;
- attempt to disrupt, reverse-engineer or gain unauthorised access to the Service.
6. AI-generated content
The AI assistant generates replies from the catalog, policies and instructions you provide. AI output can be inaccurate. You are responsible for the content you make available to it, for reviewing escalations, and for decisions made using the Service. Configure escalation rules so that a human handles sensitive or uncertain conversations.
7. Your data
You own your data and your customers’ data. You grant Glifz the rights needed to host, process and display it to provide the Service. We process personal data as described in our Privacy policy and, where applicable, a data processing agreement.
8. Fees and payment
Paid plans are billed as set out in your order form. WhatsApp conversation charges from Meta may apply in addition to Glifz fees. Fees are non-refundable except where required by law or stated in your order form.
9. Third-party services
The Service connects to third-party services such as WhatsApp, store platforms and payment providers. Your use of those services is governed by their own terms, and we are not responsible for their availability or conduct.
10. Intellectual property
Glifz and its licensors own the Service, including software, design and branding. These Terms do not transfer any of those rights to you. Feedback you share may be used to improve the Service without obligation.
11. Availability and changes
We work to keep the Service available and secure but do not guarantee uninterrupted operation. We may change or discontinue features, and will give reasonable notice of material changes that adversely affect paid plans.
12. Disclaimer of warranties
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, to the maximum extent permitted by law.
13. Limitation of liability
To the maximum extent permitted by law, Glifz will not be liable for indirect, incidental, special or consequential damages, or lost profits or revenue. Our total liability for any claim is limited to the fees you paid for the Service in the twelve months before the claim.
14. Indemnity
You will indemnify Glifz against claims arising from your content, your products, your messages to customers or your breach of these Terms or applicable WhatsApp policies.
15. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to protect the Service or others. On termination you can request an export of your data within a reasonable period.
16. Governing law
These Terms are governed by the laws of India, unless your order form states otherwise.
17. Changes to these terms
We may update these Terms. The latest version will always be on this page with its “last updated” date.
18. Contact
Questions about these Terms? Email hello@glifz.com.